Archive for October, 2009

LSI: Latent Semantic Indexing and Article Writing – By Pete Nisbet

Saturday, October 31st, 2009

Latent Semantic Indexing, otherwise known as LSI, is an integral part of Google’s search engine algorithm that determines not only the listing position of your web page in the Google search engine results pages, but also whether or not it will be listed at all.

Right off, let me first say that nobody can produce LSI-compliant content: there is no such thing, because LSI is a concept connected to the analysis of text strings in order to determine their true meaning. It is properly referred to as latent semantic analysis (LSA), although Google uses the term latent semantic indexing because it is being used to index your web pages.

However, you can use the general sense of the concept in respect of the way you write the content of your web pages, and your use of contextual relevance to the search term being used by Google users seeking specific information. In explaining how this is done, therefore, I do so with apologies to the purists of LSA who correctly claim that a web page cannot be LSI-compliant or that LSI can be used to improve your on-page SEO.

Let me explain the meaning of contextual relevance by giving you an example. It is a simple example, and perhaps contrived, but it does explain the concept, and also how you can apply it to improve the listing position of any web page you apply it to. We shall consider a Google user seeking information on ‘how to write’.

How to write what? Check up any keyword analysis tool you wish to use, and you will find that the keyword ‘how to write’ is a very popular one, and it is very easy to use it as the main keyword in a web page on writing. In fact a keyword used by you on your website is no more than a means of you informing search engines of the topic of your web page, and is hopefully the same as the search term being used by the search engine user.

However, the question is ‘how to write’ what? The visitor might be seeking information on how to write novels, articles for directories, web page content or even newspaper or magazine articles, and each of these require a different approach and objective when writing them. What the concept of LSI does is to look at the text in close proximity to the keyword and use that to determine its meaning. Thus, ‘newspaper’, ‘novel’. ‘web page’, ‘submission’ for example, can all be used in latent semantic indexing to index your page in the correct category, so that the pages presented in the SERPS give the search engine users the results relevant to their inquiry.

The search engine’s true customer is the person using it for its intended purpose – to carry out a search. You are not Google’s customer, and neither are all those advertisers using Adwords, because without the person carrying out the search Google would not exist. Google’s use of LSI makes sure the company is providing its customers with as good as service as it can.

My website offers different examples of contextual relevance, such as how the keyword ‘the history of locks’ can one of three different things that could not be distinguished by keyword-stuffing. The same is true of the term ‘German Shepherd’ another commonly used example. Are you seeking information on dogs or how Germans look after their sheep? Is an Alsatian a dog or a person?

Google had initially been using the concept of semantic analysis (‘semantic’ refers to the meaning of words) in their Adsense program, where it was used to determine the type of adverts to place on users’ web pages according to the topic of the page. However, people began making thousands from Adsense by automatically generating pages of meaningless text into which any keyword could be inserted and make sense to the reader, thus:

“Information on KW can be found all over the internet, KW being the subject of many online searches. There is a large number of websites providing information on KW, and an equally large number of people using KW as their keyword in their Google search.”

That’s just a brief example, but you could use any keyword you can think of as ‘KW’, and entire web pages would be generated by software designed simply to enter a keyword of your choice in place of KW. Many of these sites received top listings because the algorithms were predominantly keyword orientated, and endless repetition of a keyword would almost guarantee a high listing. I did it myself: I would have a list of 5,000 keywords generating 5,000 single page-minisites from one template. You don’t need many clicks to add up the Adsense income from that many pages.

Google stopped it all with LSI. They applied the concept of latent semantic indexing used in their Adsense program to their search engine algorithm, and overnight websites with no text related in context to the keyword were dropped. People’s income was decimated and their businesses destroyed – and probably rightly, although they hadn’t set the rules that had applied, just took advantage of them.

Thus, to be listed for ‘article writing’, you would have to make it clear what type of articles and what type of writing you were referring to. With the shepherd, you would have to mention sheep or Alsatians or use some means of making it clear what the topic of your content was. That’s LSI in action, and while most people are still unsure what latent semantic indexing really means, and use the term wrongly, if you write your content naturally you should be just fine.

About the Author

Could you use more traffic to your website? Could you use a higher listing on Google for each of your web pages? Are you sure you web pages are properly optimized for Google, the most important search engine on the planet? For more detailed information on how to use the concept of LSI to improve your listing position on Google, check out Pete’s web page Article Services – LSI where you will find details of exactly what can be done to get higher listings and more traffic by using latent semantic indexing to improve the relevance of your pages to your keyword.

Article Directory Source: http://www.articlerich.com/profile/Pete-Nisbet/37304

Answering Service – Follow These 8 Tips to Make Every Call a Great One – By Daljeet Sidhu

Saturday, October 31st, 2009

An answering service is only as good as its customer service representatives. When you hire an answering service, the service staff is directly responsible for communicating with your customers and can have a significant impact on your business reputation and customer satisfaction. While customer-friendly and knowledgeable staff can improve customer loyalty to your brand and increase profits, unprofessional representatives can lead to loss of client base and business reputation. Therefore, it is pivotal to assess the performance of customer service representatives before hiring an answering service. The following criteria are designed to assist you to achieve this goal and help make every call a great one.

Smiling and Customer Friendly Behavior: When customer service representatives smile during conversations with clients over the phone, their inflection and tone changes and becomes more welcoming and friendly. This makes the callers feel at ease, and gives them the impression that they are valued and respected, which in turn, helps to build loyalty and reputation in the market.

No Eating or Drinking During Conversations: Eating or drinking while answering a phone call is unacceptable and unprofessional. It can disrupt the flow of the conversation and significantly lower your company’s reputation and impression on customers.

Putting Callers on Hold: Answering service staff often has to put callers on hold, to transfer them to other lines or find the requested information. However, this must be done in a polite manner. Informing customers as to where they are being transferred and their expected wait time conveys a favorable impression about your business and your commitment to your customers.

Listening to Customers: Representatives should listen carefully to customers and pay close attention to their requirements. They should seldom ask for repetition of information as this can annoy the caller. Professional representatives also let the customers know how attentively they have been listening to them, by repeating the main points to the caller.

Clarity in Speech and Solution: Representatives should speak clearly and fluently, so that customers can understand what is being said. Additionally, they should give clear and unambiguous solutions to problems of the customers and not beat about the bush.

Professionalism in Tone and Speech: Answering service representatives should always speak with customers in a polite but professional manner. Though it is important to make the customers feel at ease, too much informality in language can give a bad impression about your business to your clients.

Reviewing all Issues: Before ending the phone conversation, customer service representatives should cover all aspects of the customers’ query. Professional representatives take down notes during the call to meet this requirement. Important information must be repeated to enable customers to understand it.

Terminating a Phone Call and Hanging up Last: Professional customer service representatives will always give customers the chance to finish saying all that they want to say, inquire or clarify. They will terminate the phone call only after the client has ended the phone conversation. Hanging up the phone in haste while the client is still speaking can have severe negative effect on your customers’ satisfaction.

Thoroughly evaluate answering service staff on the above-mentioned criteria and hire an answering service only after you have tested the quality and performance of its customer service representatives. Before you hire a vendor, compare multiple small business answering services quotes. For further information, read our answering services advice.

About the Author

Daljeet Sidhu is Co-founder at TradeSeam. Read our answering service advice. Compare small business answering service quotes. Sellers JOIN for sale leads.

Article Directory Source: http://www.articlerich.com/profile/Daljeet-Sidhu/62234