Shopping Experiences with the Millenials...Customer Service? - By: Intimidator

The Millenials are HERE
The Millenials, a vast group of todays youth deciding the future growth,

and placement of today's enterprises...

Is it reality, or just a fallacy?. Like it or not it IS a reality, which

all business owners, and operators must face head-on, or face being left

behind. "We are not our fathers, we are our Fathers children" an expression

bearing light on the state of mind of the current over gratified youth, and

their coddled existence . Sound harsh, maybe, however the emphasis on making

sure that little Johnny gets a trophy even though he lacks the ability(or

will) to perform in an area he has no interest, has been a highly accepted

practise for many years, in the systems trusted to help grow our children

into happy, healthy, well adjusted, contributing adults. I am not a therapist,

so I will move on to the effect this has on todays business.

Customer Service, Career Goal Achievement, Self Motivation, Respect,

Value, Initiative, Productivity, Hierarchy Importance, are all of a dying

breed, unless you can meet (or exceed) the seemingly extortive whims of the

Millenials, our current and up and coming workforce. The reality is that it

is too late to change the reason why the Millenials are the way they are, but

moreover adapt your company's ability to draw the best of the Millenials to

perform, and exhibit the fore mentioned qualities, for a price (as painful as

it may be). Have you considered an on staff massage therapist, or a video

games room, or maybe a serviced buffet, if you haven't maybe you should as

this is a sample of what is most likely to attract the top performers of the

Millenials.

Remember, to a Millenial the first question is always "what's in it for

ME". Typically you are being interviewed, while you are interviewing a

Millenial. Self expression is a stumbling block, if that $150 eyebrow ring is

not accepted by company policies, your policies will be considered obtrusive (

lame). Flexibility, of work hours and the further from dictatorship the

better. Tickets, to a rock concert is an acceptable reason to ask for a

day off. As unbelievably challenging and ridiculous as it sounds, it is the

reality of working in the mind of a Millenial.

What does your company offer, are the bonus programs, attendance programs,

performance bonuses, discounts, benefits, growth opportunities, entertainment,

timeouts, recognition programs, travel, training...or just an opportunity to

earn a pay check?. If all you offer is a pay check than you will probably be

less interesting than the last commercial that the Millenial watched, even if

it was a feminine hygiene commercial. Finding ways to be innovative and

providing outlets for the Millenials can make the difference in finding

trainable, quality prospects for your business. The bottom line is that if

you do not adapt to the next generation and all their faults, your

competitors will, thus leaving you in the dust wondering what happened to

your bottom line.

Upcomming, are the Millenials all bad...No, there are many potential

management candidates...

(HTTP://www.shopperswholesaleoutlets.com)

About the Author

Robert Balwin has been active in management, and retail sales including all aspects of human resources for over twenty years, selling everything from games to household renovations, with a primary focus on internal, and external customer service. Included in these accomplishments are markets, and businesses in some of the most volatile, and competitive markets in North America href="www.shopperswholesaleoutlets.com" wholesale internet shopping www.shopperswholesaleoutlets.com

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