Hotel Quality and Quality Hotel Amenities Go Hand in Hand - By: Inra Gerhana

When you check into a 5-star hotel, what do you expect? For many it is excellent customer service, luxurious décor, 400 count bed linens, and name-brand bathroom toiletries. For others it may be delicious, brand name coffee service in the room. Of course, functional, durable, and aesthetically appealing ice buckets, hangers and luggage racks are expected from a luxury hotel. The best hotels also have up-to-date binders with services and local attractions as well. These are all expected of a luxury establishment, but the truth is that they are many, such as the binder and luggage racks, are commonly found in less prestigious hotels and motels. It’s the quality of these items that makes a difference.

So the question is raised: Does the hotel’s quality determine the types of amenities and the quality of those amenities? Yes, it does. If you choose to stay in a motel just off of the interstate, do you expect a full service coffee bar in your room? No, but you do expect the room to be functional, clean and comfortable. Privacy, a clean washroom, drinking glasses (even if they are plastic) and clean linens are something every hotel guest expects, no matter what the quality rating of the hotel.

No matter what type of hotel you visit, you should expect amenities like washcloths, hand towels and bath towels. Guests also expect toilet paper and bar soap. The quality of the soap and the softness of the toilet paper will vary, however, from one hotel to another. Other amenities commonly found in all hotel rooms include a binder about the hotel and the area, a Bible and a closet with hangers.

The quality of these amenities varies tremendously based on the quality of the hotel itself. For instance, 400 thread count sheets and down comforters are common in high-end motels, but not in roadside establishments. A luxury resort will not have “tea bag” coffee or plastic ice buckets. Hotels have learned to give their customers the “best” of the amenities that fit their price bracket. Customers know what to expect from a particular hotel based on its price and star rating, and hotel management knows now to meet those expectations, providing them with customer who leave satisfied with the experience.

Jill Jankoski, an administrative professional for over 15 years, has a passion for helping small business owners grow their businesses. To see what she can do for you, contact her today.

About the Author

For more than 20 years We have been supplying the Hotel, Restaurant and Catering markets with the world's best loved brands and with catering supplies of commercial tableware, wholesale glassware, crockery and hotel supplies

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