Courses for CompTIA IT Support - Insights - By: Jason Kendall

In this day and age, most companies could not function efficiently without assistance from support workers mending networks and computers, while recommending solutions to users each and every day. Whereupon we are getting progressively reliant on computers and networks, we additionally inevitably become increasingly more reliant upon the well trained networking professionals, who maintain those systems.

A lot of commercial training providers will only provide support to you inside of office hours (typically 9am-6pm) and sometimes a little earlier or later; It's rare to find someone who offers late evening or full weekend cover. Many only provide email support (too slow), and so-called telephone support is normally just routed to a call-centre who will take the information and email an instructor - who will then call back sometime over the next 24hrs, at a suitable time to them. This is not a lot of use if you're stuck with a particular problem and can only study at specific times.

The very best training providers incorporate three or four individual support centres from around the world. By utilising an interactive interface to link them all seamlessly, at any time you choose, there is always help at hand, without any contact issues or hassle. If you opt for less than direct-access round-the-clock support, you'll quickly find yourself regretting it. It may be that you don't use it during the night, but consider weekends, late evenings or early mornings.

There are colossal changes washing over technology as we approach the second decade of the 21st century - and it becomes more and more thrilling each day. We're barely starting to get to grips with how all this will mould and change our lives. The way we interact with the world will be profoundly affected by technology and the internet.

And don't forget salaries either - the income on average in the United Kingdom for a typical man or woman in IT is significantly greater than remuneration packages in other sectors. Chances are that you'll earn a much greater package than you would in most other jobs. With the IT marketplace increasing year on year, it's predictable that the requirement for professionally qualified and skilled IT workers will remain buoyant for years to come.

A subtle way that colleges make a big mark-up is through up-front charges for exams and offering an exam guarantee. It looks impressive, but is it really:

Everybody's aware that they're ultimately paying for it - it's not so hard to see that it's been inserted into the overall figure from the college. It's certainly not free (although some people will believe anything the marketing companies think up these days!) Trainees who take exams one at a time, funding them as they go are much more likely to pass. They are thoughtful of their spending and so are more inclined to be up to the task.

Why should you pay the training company at the start of the course for exam fees? Go for the best offer at the appropriate time, rather than pay marked up fees - and do it locally - rather than in some remote place. Paying in advance for exams (and if you're financing your study there'll be interest on that) is bad financial management. Why fill a company's coffers with additional funds just to give them more interest! A lot bank on the fact that you will never make it to exams - so they don't need to pay for them. Most companies will insist that you take mock exams first and hold you back from re-takes until you've proven conclusively that you can pass - making an 'exam guarantee' just about worthless.

The cost of exams was about 112 pounds in the last 12 months when taken at local VUE or Pro-metric centres throughout the country. So what's the point of paying maybe a thousand pounds extra to get 'Exam Guarantees', when it's obvious that what's really needed is consistent and systematic learning, coupled with quality exam simulation software.

Several companies offer a Job Placement Assistance program, designed to steer you into your first job. But don't place too much emphasis on it - it isn't unusual for their marketing department to overplay it. At the end of the day, the need for well trained IT people in Britain is why employers will be interested in you.

Ideally you should have advice and support about your CV and interviews though; and we'd encourage any student to work on polishing up their CV right at the beginning of their training - don't put it off until you've graduated or passed any exams. It's possible that you won't have even qualified when you land your first junior support job; but this won't be the case unless your CV is with employers. The most efficient companies to get you a new position are normally specialist locally based employment services. Because they make their money when they've found you a job, they'll work that much harder to get a result.

Certainly ensure you don't invest a great deal of time on your training course, then call a halt and leave it up to everyone else to land you a job. Get off your backside and start looking for yourself. Channel as much resource into securing your new role as it took to pass the exams.

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