Comcast center begins new era - By: Bharat Jain

Customer care representatives in the Comcast's new call centers, on the subject of their cable services from the nearby areas, will assist the customers by means of queries and concerns. Comcast will endow the customers with a single toll-free phone number.

According to the Madison County Economic Development Authority Executive Director, Tim Coursey, the future Comcast customer service center is going to take a lead in the new era for the community which will bring 600 new service sector jobs and a $25 million annual investment to the Galleria development. He further proclaim that on the August 1, they are going to open the new call center at the Sorrento 1 building on Galleria Parkway among Madison and Gluckstadt. The $30 million Sorrento 1 building, currently under the construction, is component of the mixed-use Galleria development that consists of residential areas such as Fontanelle.

John H. Ridall Jr., president of Comcast Southern Division, said that the accessible employees and the universal education level of the people were well-built points in Madison County's favor. He said that the company found the Galleria site gorgeous in view of the fact that it will be brilliant to initiate the building quickly and easily.

In the company of the Comcast Digital Voice services and other advanced products in 11 Southeastern states, Call Center will grant the customers’ assistance. At present, it is providing a cable, Internet, phone and other data services. Besides the customer service representatives, 600 members of staff will comprise about 25 trainers and other members of the management team.

The call center services are line up to engage in the third and the fourth floors plus 71,500 square feet in the construction. All the fresh jobs are going to hail from the Jackson metro area for the reason that Comcast is refusing to move any of its employee (especially, who are in the progress presently) to the new call center.

Dick Ambrosino, president of the Parkway Development group
hopes that the advent of Comcast will inspire other companies to revive the development in the future prospect.

One year back, Comcast substituted the Time Warner as the service provider for cable, Internet and phone services in Madison County. Besides this, it took over the Suscom, which use to supply the alike services in the Rankin County.

At present, in Pearl at the call center, there are more than 800 Comcast employees in Mississippi, with 200 employees in the company's Jackson office and 85 customer service representatives which are working over there. The new facility will bring the Comcast's job total in the state to 1,400.

He touches upon the importance of the "cluster effect" of the businesses processing outsourcing. Once the smaller business has fumed the initial trial, company than will hastily approach to the new areas in the groups.

Gov. Haley R. Barbour said that for the purpose of sustaining the policy of producing jobs in all the quarters of the financial system, instituting of some 600 new jobs at this facility will be a strong testament.

Comcast is currently accepting the applications to situate at the new call center on their web site. Hughes said that it now makes more obvious that Madison County and the metro part is the first-class place to do a business.

About the Author

Author: Bharat Jain Source From: ITMatchOnline.com, an outsourcing hub where provider and buyer exchange their needs. Looking to outsource BPO services? Visit ITMatchOnline.com

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