Choosing The Right Telephone System For Your Business - By: Mark Thomas Walters

Purchasing the right telephone system for your company involves some important decisions as that telephone system will be used to forge the close links between your business and your clients. Should you make a poor decision and purchase the wrong phone system, it could harm your business by impeding your communications with your clients. To purchase the right system you need to spend a little time understanding what it is you need in a telephone to find the one that best suits your needs. Here are some points to consider before buying:

- What is your call volume now and is that volume likely to grow?

- Does the system that you buy need to be compatible with any existing equipment or software that you use?

- Can you make a list of special features that you would like your phone system to have?

You also need to estimate how many trunks and extensions you need. Outside lines are called trunks and extensions are number of handsets, modems or fax machines you want to attach to your telephone system. The number of extensions you in your system needs to be higher than the number of trunks. The reason being that as calls are made a telephone system will allocate an outside line for that call. If you have fewer extensions than trunks you will run into problem as clients will find that your phones are constantly busy when they try calling you.

You may very well be uncertain as to what system you need and that means that you should speak with a representative from a telephone company that supplies services to businesses. The number of suppliers has grown dramatically since the liberalization of the market, making the number of telephone system suppliers very large. There are things to remember before you make the call to your chosen supplier...

- Is this a well known company with a good reputation and what credentials does the younger company that you may be considering have to offer?

- Will the package that your supplier provides include all of the cables and hardware you will need?

- What will support and maintenance by the company cost you in the long run?

- Can your new supplier provide training? If so, what is the cost for such training?

Do not be afraid to speak to a number of suppliers. It is quite common for telephone service companies to offer demonstrations of their systems and features that the systems offer as well as offering to negotiate on the costs. You will get a better idea of the level of support the company offers if you take the time to sit down and talk with them and they, in turn, will be able to suggest options and features that you may not even be aware that you need.

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