Another Night In Call Center - By: Mariaclara de Filipina

Business Process Outsourcing is a trend nowadays. It benefits the owners of the company as much as it benefits the third world countries. But how does the people behind this copes with the industry?

One of the industries that is obviously in the limelight today, is the Business Process Outsource. Here in the Philippines, offshore investors sees our country as a money machine in the making. Having this, companies would pay much smaller salaries to the workers in third world countries while achieving sky high profit. But, not only does these multi-million earners benefit from this but also the people who find their comfortable spots receiving and taking calls outside the country.

But does the BPO always gives benefits? Are there complains from the not-so-wealthy countries?

Working at Call Centers is really a privilege. At first glance, it would pay you large sum of money by simply talking with foreigners and facing the desktop. An employee working as an agent is located at a fully air-conditioned room provided with hi-tech gadgets that they need. Almost everyone can get this benefit because a lot of Call Centers do not require a college graduate employee. If someone is really good in American English and has the knowledge of using the computer, then most likely, he will be hired.

However, a lot of Call Center employees are complaining about some problems that they encounter working at night shift. Of course if it is daytime in U.S., India and Philippines are experiencing night. It is hard for the employees to adjust with this schedule, especially if they are doing this in shifting. But the outsource employees cannot do anything because they cannot force foreign clients to get up in bed in the middle of the night just to listen with the telemarketers spills. Nevertheless, they try their best to sleep in a busy day to be able to work at night. Others who became anemic and grew the immune system weak opted to resign and look for jobs that offers nice schedules.

Another difficulty in working at BPO is that nobody can enjoy the much awaited holidays. Some of the employees are happy with this case but others are not. Most of the Indians and Filipinos are attached with their families and wanted to be with them, especially in these special occasions. But Call Centers forbid this. At first, it is painful for the employees but eventually they get used to this and become enthusiast to work for extra salary.

About the Author

Did you enjoy this article? Have you learned something from this? Want to know more about the author or want to work in Australia? Ruth Bella is an article writer for australiajobcenter

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